Need MTA Info? Call 511!

The MTA has reduced 117 phone numbers to just one.

Think calling 311 will get you solid city travel advice? Well, it won't.

But the MTA's new 511 travel information line should help get you where you're going.

"Customers now have a single phone number for all transportation-related questions," said MTA Managing Director Diana Jones Ritter.

The MTA is joining the State Department of Transportation, which already employs 511 as an informational resource about roads and bridges, traffic and congestion, ferries and public transportation. NYSDOT is covering the costs of adding the MTA to the 511 service. 

"511 has proven to be an invaluable information resource for highway traffic conditions," said NYSDOT Commissioner Joan McDonald. "NYSDOT is thrilled to be partnering with the MTA on this customer service enhancement, which makes it easier for MTA customers to obtain information. Transit riders will be able to turn to 511 for their traveling and commuting needs."

For transportation information, call 511 or visit 511NY.org. Access-A-Ride customers should continue to use their existing phone numbers: 877-337-2017 or 718-393-4999.


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